Europe Car Rental FAQs
At Miles Car Rental we answer the most common questions about car rental in Europe, a city well known for its technology, history, music festivals and much more. Read this information in detail and get all the answers you need!
Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
Driver’s license: You must provide a valid driver’s license (Latin Alphabet) issued in your country of residence. If your driver’s license is not in Latin Alphabet, you will be required to provide an international driver’s license along with your driver’s license. An international driver’s license may be mandatory in some areas of the USA. Please verify this information with the corresponding entity before travelling.
Credit card: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
Minimum age: The main driver must be at least 25 years old.
Roundtrip airline and/or cruise tickets.
Valid Passport.
You may pay for your reservation through our website with any of the following options:
- Credit card (Visa, MasterCard, Diners, American Express, y/o Discover).
- Debit card with a Visa or MasterCard logo.
- PayPal
- Apple Pay
- Google Pay
Please note that you may pay for your reservation with Miles Car Rental using a friend’s, relative’s, or company credit card.
Important: Remember that as a requirement, the reservation holder must present a credit card under his/her name at the time of rental. The credit card holder's name must be printed on the card.
You may cancel your reservation using the following link: Cancel my Reservation
To modify your reservation for free, please contact our Customer Service Department.
A cancellation fee of 20% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:
Sixt:
- If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 20% will be applied over the prepaid value.
- A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
- If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.
Alamo, National and Enterprise: A penalty of 100% will be applied over the prepaid value in case the reservation is not used or, in case the rental requirements are not met at the counter.
You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.
We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.
The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
Car Rental Hamburg
Getting the Most out of Hamburg, Germany with a Car Rental
Hamburg, Germany is an amazing center of culture, art, history and commerce in the heart of Europe. Visitors can take in a wide variety of experiences when they hire a car in Hamburg from Miles Car Rental Europe. Hamburg is a popular tourist destination for good reason. Business travelers should not miss the opportunity to take in the best of the city and surrounding area either. There is so much to do and see for people of all interests that a car rental in Hamburg makes a lot of sense. Travelers with a set itinerary and schedule will drive directly to their destination without a lot of extra fuss. A rental car also gives a lot of sightseeing flexibility to catch historical landmarks like the Hamburg Rathaus (city hall) and St. Michaelis Kirche (St. Michael's Church), take in a concert at one of Hamburg's many musical venues like the Elbphilharmonie, or tour the harbor area of the world's third largest port. Hamburg is also the home of many museums, including some unusual ones like the Shokoversum, a chocolate museum, Dialog im Dunkeln, where visitors are led by blind guides through total darkness, and Miniatur Wunderland, the world's largest miniature train display. More traditional museums like the International Maritime Museum and the Hamburger Kunsthalle (Hamburg Art Museum) also have a lot to offer. With so much to see, a rental car offers the most flexibility and ease of transportation.
Those who hire a car in Hamburg also have the flexibility to get out of town for a great day trip to other Hanseatic cities like Bremen and Lübeck. Families and adventure seekers can also get to nearby Bispingen to ski or snowboard indoors in the Snow Dome, or spend a day at Heide Park, one of the largest amusement parks in Germany. Even Berlin is only about two hours away by car and is a great day trip or overnight destination.
Miles Car Rental Europe offers both business travelers and tourists great rates and friendly service for your car rental in Hamburg. Miles is an authorized agent for many well-known rental agencies, so customers familiar with companies like Hertz, Avis and Budget can know what to expect from Miles Car Rental Europe. This means Miles has a wide selection of vehicles to choose from, so families can find the SUV they want, drivers who want to travel a lot can choose a compact car to save on gas, and travelers with discerning tastes can find a luxury car that meets their needs. Customers looking for value will find surprisingly low rates at Miles without having to sacrifice excellent customer service. The customer service representatives are friendly and knowledgeable and will help you find the right vehicle that will help you get the most out of your stay in Hamburg.
