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Frequently Asked Questions
01
What are the car rental requirements in cologne?
- Deposit guarantee: When renting a car in cologne, a deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
- Drivers License: You must provide a valid driver’s license.
- Credit Card: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
- Minimum Age: The main driver must be at least 25 years old.
- Insurance: The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.
02
¿Can I place the deposit guarantee on my debit card, prepaid card or cash on my car rental cologne?
Unfortunately no. When renting a car in cologne, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
03
What is the deposit amount required by the car rental Company in cologne?
The deposit amount on a car rental cologne may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
04
May I use a friend’s or relative’s credit card to pay for the deposit guarantee on my car rental cologne?
When renting a car in cologne, the credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.
05
¿Can I place the deposit guarantee on my debit card, prepaid card or cash on a car rental cologne?
Unfortunately No. On a car rental cologne, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
06
Can I use my personal insurance coverage on a car rental cologne?
A car rental in cologne must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.
07
Are all taxes and fees included in my car rental cologne reservation?
When renting a car in cologne through Miles Car Rental, your reservation will include all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.
08
Which rental companies are located inside and outside of the airport?
We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.
09
Do all car rental companies in cologne offer a shuttle service?
Not all rental companies offer a shuttle service when renting a car in cologne. Please contact our Customer Service Department to verify if this service is available at your location.
10
Can I cologne if I am under 25 years of age?
Yes, most rental companies allow renters between the ages of 21-24 under the following car categories: Economy, Compact, Standard, Mid-Size, Full-Size and Mid-Size SUV. This option is not included in our rate and it has an additional cost which must be paid directly at the counter.
Please note that in some states such as New York and Michigan renters of age 18 and over will be able to rent by paying an additional fee.
11
How can I cancel or modify my car rental cologne reservation?
You may cancel your car rental cologne reservation using the following link: Cancel my Reservation.
To modify your reservation for free, please contact our Customer Service Department.
To modify your reservation for free, please contact our Customer Service Department.
12
What is the cancellation policy on my car rental cologne?
At Miles Car Rental you may cancel your booking free of charge 48 hours before the pick-up time registered on your reservation.
In case you cancel your booking without a minimum anticipation of 48 hours before the pick-up registered on the reservation, a penalty of 18% will apply. This penalty will also apply in case the reservation is not used (No Show).
Some rental companies manage different cancellation policies such as:
Sixt:
- • If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 18% will be applied over the prepaid value.
- • A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
- • If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.
Alamo, National & Enterprise: Will charge 100% of the prepaid value in case the reservation is cancelled or modified without a minimum anticipation of 1 hour before the pick-up time registered on the reservation. This penalty will also apply in case the reservation is not used (No Show).
Please be aware that if you cancel your booking outside of the time frame and brands previously mentioned, either the free cancellation or 18% penalty may apply depending on the time provided to process your request.
You will be able to verify the corresponding cancellation policy on our website before finalizing your booking.
Car Rental Cologne
Cologne is the fourth-largest city in Germany. The city is situated on the Rhine River and is a major metropolitan area seeing thousands of visitors annually. If you’re among those visiting Cologne, be sure to arrange your car rental Cologne before departure. There is plenty for visitors to enjoy in the city and unlike some of the other metropolitan areas in Germany, offers ample parking spaces in the downtown area so you can easily get out and enjoy the scenic atmosphere and the array of entertainment, shopping, and dining options in the area. When you hire a car in Cologne Germany, it is easy to see and do more than you could do depending on public transportation to get you around.
As an authorized agent for some of the biggest names in the rental car Cologne industry, Miles Car Rental Europe is a name that you can trust when you need a safe, reliable vehicle while you’re in the area. We offer a variety of vehicle to suit the needs and budgets of all travelers, instantly alleviating much of the stress of your trip. We’ll help you compare rates and options with names like Budget, Avis, Dollar, and Hertz. When you need a quality, trusted name at a great price, we have your needs covered. We have compact cars which are great for drivers who’ll spend a great deal of time in town. Our medium and large rentals are great when you need all the leg room you can get. Prefer an SUV? We have them for your needs, too. We even offer luxury rental is that is what you're looking to rent.
Hire a car in Cologne Germany before you arrive and plan an itinerary-full of fun and excitement. The Museum Ludwig, the Cologne Cathedral, the Imhoff-Schokoladenmuseum, and the Cologne Zoological Gardens are among the top attractions in the area. Be sure to take time to simply drive and explore the scenic routes found throughout the area as well. When your rental car is reserved and awaiting your arrival, it is easy to enjoy these activities and so many others. There is certainly plenty for visitors to enjoy in Cologne. There is no faster, easier, safer way to get around. When you’re in a strange place, knowing there is a car accessible to you at all times is reassuring. Allow Miles Car Rental Europe to find your car rental Cologne when visiting the city and make the most of your time!