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![Best Price]()
¡We guarantee the best price on the market! If you find a cheaper and comparable offer, we’ll match it.
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![Free Modifications]()
Free Modifications on all your bookings.
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![Miles Car Rental]()
Car rental with Unlimited Mileage.
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![Desinfected]()
All rentals are disinfected before pick up.
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Based on 6.261+ reviews
Frequently Asked Questions
01
What are the rental requirements when picking up the rental?
- Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
- Drivers license: You must provide a valid driver’s license.
- Credit cards: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
- Minimum age: The main driver must be at least 25 years old.
- Insurance: The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.
02
¿Can I place the deposit guarantee on my debit card, prepaid card or cash?
No, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
03
What is the deposit amount required by the rental Company?
The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name.The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
04
May I use a friend’s or relative’s credit card for the deposit guarantee?
The credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.
05
How can I cancel or modify my reservation?
You may cancel your reservation using the following link: Cancel my Reservation
To modify your reservation for free, please contact our Customer Service Department.
06
What is the cancellation policy?
At Miles Car Rental you may cancel your booking free of charge 48 hours before the pick-up time registered on your reservation.
In case you cancel your booking without a minimum anticipation of 48 hours before the pick-up registered on the reservation, a penalty of 18% will apply. This penalty will also apply in case the reservation is not used (No Show).
Some rental companies manage different cancellation policies such as:
Sixt:
- • If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 18% will be applied over the prepaid value.
- • A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
- • If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.
Alamo, National & Enterprise: Will charge 100% of the prepaid value in case the reservation is cancelled or modified without a minimum anticipation of 1 hour before the pick-up time registered on the reservation. This penalty will also apply in case the reservation is not used (No Show).
Please be aware that if you cancel your booking outside of the time frame and brands previously mentioned, either the free cancellation or 18% penalty may apply depending on the time provided to process your request.
You will be able to verify the corresponding cancellation policy on our website before finalizing your booking.
07
Are all taxes and fees included in my reservation?
Your reservation includes all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.
08
Which rental companies are located inside and outside of the airport?
We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.
09
Do all rental companies offer a shuttle service?
Not all rental companies offer a shuttle service. Please contact our Customer Service Department to verify if this service is available at your location.
10
Can I rent a car if I am under 25 years of age?
Yes, most rental companies allow renters between the ages of 21-24 under the following car categories: Economy, Compact, Standard, Mid-Size, Full-Size and Mid-Size SUV for an additional cost.
Please note that in some states such as New York and Michigan renters of age 18 and over will be able to rent by paying an additional fee.
11
What inclusions can I get on my reservation?
Our rates only include unlimited mileage.
12
Can I modify my reservation once the rental is in use?
Once you’ve signed the contract and the rental is in use, you will not be able to modify your reservation through Miles Car Rental. Any modification desired must be requested directly with the rental Company.
Alamo Car Rental in Europe
When planning your next European vacation or business trip don’t think twice about where to rent your vehicle. Alamo Car Rental through Miles Car Rental Europe (Authorized Agents) is the EU’s premier car rental booking agency. Alamo Car Hire Europe is customer focused and provides every client with quality service. Each local team provides service with a smile and treats every customer like family.
Why take the train when you can just get in the car and go! The trusted reputation of Alamo Car Rental Europe offers travelers a means to explore all that Europe has to offer. Public transit is readily available all throughout Europe, but why not take control of your own destiny and drive your way through the EU. There is so much to discover from behind the wheel of your rental vehicle. Imagine leaving London and exploring the rolling hills of the English countryside. Perhaps your car just happens to find its way to France. A quick ferry ride from Calais and you’ll be on you to way Paris, where your voiture is a traveler’s exploration machine. Take spin around the City of Lights and drive along the Seine. Whatever your destination, you’ll be in the driver’s seat and in control of your destiny.
Whether you’re going one-way, need a local rental or are looking for an extended round-trip car rental, Alamo can fulfill your needs. Drivers can select from a variety of different vehicles that include economy, mid-range to luxury styles during the online book process. No matter what model vehicle a customer is in search of they can be assured the rates will be always be reasonable. Another benefit of renting with Alamo Car Hire Europe is their customer support team is only a phone call away. Let’s face it, sometimes the unexpected happens when you’re on the road. That unfortunate flat tire or a small fender-bender. There is no need to worry, their support staff will be there for you.
When the time comes to rent your next car for your European driving needs, turn to the experts at Miles Car Rental. The booking process is simple. Select your preferred vehicle online, reserve with a credit card and you’re guaranteed that when you arrive, your care will be ready and waiting for you. The car will be fueled up, clean and ready to take you on your next adventure. No matter what your rental car needs, Alamo has you covered.