





Europe Car Rental FAQs
At Miles Car Rental we answer the most common questions about car rental in Europe, a city well known for its technology, history, music festivals and much more. Read this information in detail and get all the answers you need!
Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
Driver’s license: You must provide a valid driver’s license (Latin Alphabet) issued in your country of residence. If your driver’s license is not in Latin Alphabet, you will be required to provide an international driver’s license along with your driver’s license. An international driver’s license may be mandatory in some areas of the USA. Please verify this information with the corresponding entity before travelling.
Credit card: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
Minimum age: The main driver must be at least 25 years old.
Roundtrip airline and/or cruise tickets.
Valid Passport.
You may pay for your reservation through our website with any of the following options:
- Credit card (Visa, MasterCard, Diners, American Express, y/o Discover).
- Debit card with a Visa or MasterCard logo.
- PayPal
- Apple Pay
- Google Pay
Please note that you may pay for your reservation with Miles Car Rental using a friend’s, relative’s, or company credit card.
Important: Remember that as a requirement, the reservation holder must present a credit card under his/her name at the time of rental. The credit card holder's name must be printed on the card.
You may cancel your reservation using the following link: Cancel my Reservation
To modify your reservation for free, please contact our Customer Service Department.
A cancellation fee of 20% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:
Sixt:
- If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 20% will be applied over the prepaid value.
- A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
- If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.
Alamo, National and Enterprise: A penalty of 100% will be applied over the prepaid value in case the reservation is not used or, in case the rental requirements are not met at the counter.
You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.
We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.
The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
Alamo Car Rental in Europe
When planning your next European vacation or business trip don’t think twice about where to rent your vehicle. Alamo Car Rental through Miles Car Rental Europe (Authorized Agents) is the EU’s premier car rental booking agency. Alamo Car Hire Europe is customer focused and provides every client with quality service. Each local team provides service with a smile and treats every customer like family.
Why take the train when you can just get in the car and go! The trusted reputation of Alamo Car Rental Europe offers travelers a means to explore all that Europe has to offer. Public transit is readily available all throughout Europe, but why not take control of your own destiny and drive your way through the EU. There is so much to discover from behind the wheel of your rental vehicle. Imagine leaving London and exploring the rolling hills of the English countryside. Perhaps your car just happens to find its way to France. A quick ferry ride from Calais and you’ll be on you to way Paris, where your voiture is a traveler’s exploration machine. Take spin around the City of Lights and drive along the Seine. Whatever your destination, you’ll be in the driver’s seat and in control of your destiny.
Whether you’re going one-way, need a local rental or are looking for an extended round-trip car rental, Alamo can fulfill your needs. Drivers can select from a variety of different vehicles that include economy, mid-range to luxury styles during the online book process. No matter what model vehicle a customer is in search of they can be assured the rates will be always be reasonable. Another benefit of renting with Alamo Car Hire Europe is their customer support team is only a phone call away. Let’s face it, sometimes the unexpected happens when you’re on the road. That unfortunate flat tire or a small fender-bender. There is no need to worry, their support staff will be there for you.
When the time comes to rent your next car for your European driving needs, turn to the experts at Miles Car Rental. The booking process is simple. Select your preferred vehicle online, reserve with a credit card and you’re guaranteed that when you arrive, your care will be ready and waiting for you. The car will be fueled up, clean and ready to take you on your next adventure. No matter what your rental car needs, Alamo has you covered.












