Europe Car Rental FAQs
At Miles Car Rental we answer the most common questions about car rental in Europe, a city well known for its technology, history, music festivals and much more. Read this information in detail and get all the answers you need!
Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
Driver’s license: You must provide a valid driver’s license (Latin Alphabet) issued in your country of residence. If your driver’s license is not in Latin Alphabet, you will be required to provide an international driver’s license along with your driver’s license. An international driver’s license may be mandatory in some areas of the USA. Please verify this information with the corresponding entity before travelling.
Credit card: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
Minimum age: The main driver must be at least 25 years old.
Roundtrip airline and/or cruise tickets.
Valid Passport.
You may pay for your reservation through our website with any of the following options:
- Credit card (Visa, MasterCard, Diners, American Express, y/o Discover).
- Debit card with a Visa or MasterCard logo.
- PayPal
- Apple Pay
- Google Pay
Please note that you may pay for your reservation with Miles Car Rental using a friend’s, relative’s, or company credit card.
Important: Remember that as a requirement, the reservation holder must present a credit card under his/her name at the time of rental. The credit card holder's name must be printed on the card.
You may cancel your reservation using the following link: Cancel my Reservation
To modify your reservation for free, please contact our Customer Service Department.
A cancellation fee of 20% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:
Sixt:
- If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 20% will be applied over the prepaid value.
- A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
- If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.
Alamo, National and Enterprise: A penalty of 100% will be applied over the prepaid value in case the reservation is not used or, in case the rental requirements are not met at the counter.
You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.
We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.
The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.
Car Rental Cologne
Cologne is the fourth-largest city in Germany. The city is situated on the Rhine River and is a major metropolitan area seeing thousands of visitors annually. If you’re among those visiting Cologne, be sure to arrange your car rental Cologne before departure. There is plenty for visitors to enjoy in the city and unlike some of the other metropolitan areas in Germany, offers ample parking spaces in the downtown area so you can easily get out and enjoy the scenic atmosphere and the array of entertainment, shopping, and dining options in the area. When you hire a car in Cologne Germany, it is easy to see and do more than you could do depending on public transportation to get you around.
As an authorized agent for some of the biggest names in the rental car Cologne industry, Miles Car Rental Europe is a name that you can trust when you need a safe, reliable vehicle while you’re in the area. We offer a variety of vehicle to suit the needs and budgets of all travelers, instantly alleviating much of the stress of your trip. We’ll help you compare rates and options with names like Budget, Avis, Dollar, and Hertz. When you need a quality, trusted name at a great price, we have your needs covered. We have compact cars which are great for drivers who’ll spend a great deal of time in town. Our medium and large rentals are great when you need all the leg room you can get. Prefer an SUV? We have them for your needs, too. We even offer luxury rental is that is what you're looking to rent.
Hire a car in Cologne Germany before you arrive and plan an itinerary-full of fun and excitement. The Museum Ludwig, the Cologne Cathedral, the Imhoff-Schokoladenmuseum, and the Cologne Zoological Gardens are among the top attractions in the area. Be sure to take time to simply drive and explore the scenic routes found throughout the area as well. When your rental car is reserved and awaiting your arrival, it is easy to enjoy these activities and so many others. There is certainly plenty for visitors to enjoy in Cologne. There is no faster, easier, safer way to get around. When you’re in a strange place, knowing there is a car accessible to you at all times is reassuring. Allow Miles Car Rental Europe to find your car rental Cologne when visiting the city and make the most of your time!
